Terms & Conditions

Please take some time to read these Terms and Conditions. We want our customers to feel comfortable that they are getting the best service and support for themselves and those around them.

1. Cleaning Services

  • The service will be for such cleaning duties as agreed between you and Houseproud Cleaning Pty Ltd at the time of booking.
  • All cleaning products and equipment required to service your property are provided by the Houseproud Cleaning Pty Ltd Franchisee.
  • If, at any time prior to, or during your service, a Franchisee feels there is a safety issue, they can terminate the service at their discretion.

2. Customer Responsibilities

  • The customer will provide a safe working environment for the Franchisee to perform the service.
  • The customer will leave access unobstructed to those areas of the property requiring the service.
  • The customer will provide the Franchisee access to all service utilities, including hot and cold water, electricity and rubbish bins, as required to complete the service.
  • Prior to the commencement of the service the customer will inform the Franchisee of any hazards, slippery surfaces, risks or dangers the customer is aware of.

3. Payment terms

  • The customer agrees to pay at completion of service.
  • Payments can be made via cash, credit card, or direct deposit.
  • Direct deposit payment must be made prior to the next scheduled weekly or fortnightly service if the service is ongoing.
  • A 50% deposit is required at time of booking for an End of Lease or Move Out Clean.
  • Payment can be either made by cash, direct deposit or credit card with the balance to be paid on completion of the clean.
  • Credit card payments will incur a 1.5%-2% surcharge depending on the type of credit card used.
  • Direct debit is only available for regular cleaning services.

4. Late Payment Fee

  • The customer agrees to pay in full, within 7 days of the invoice date.
  • The customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received

5. GST

  • Tax Invoices are available for all services carried out by Houseproud Cleaning Pty Ltd Franchisees.

6. Quotations

  • Houseproud Cleaning Pty Ltd prides itself on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean before commencing the clean on the day.
  • If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences.

7. Changes to days or time of service

  • Any changes to the service originally agreed to between your Houseproud Cleaning Pty Ltd Franchisee and the customer must be advised, and the price agreed on, prior to the service commencing.
  • If time allows, the Houseproud Cleaning Franchisee may agree to provide any additional services on that same day. Otherwise, a day and time that suits both can be agreed on. For the best outcome, please call a day or so ahead to make sure all your needs can be met.

8. Changes to scope of services

  • Any changes to the service originally agreed to between the Houseproud Cleaning Pty Ltd Franchisee and the customer must be advised, and the price agreed on, prior to the service commencing.

9. Complaints

  • Customers must report dissatisfaction with the service provided, within 24 hours of completion of the service. Houseproud Cleaning Pty Ltd will endeavour to resolve the problem quickly and efficiently. Houseproud Cleaning Pty Ltd may, at its discretion, offer the customer either of the following:

    A partial or full refund;or
    Re-supply of the service without charge

10. Your Details/Personal Information

  • Houseproud Cleaning Pty Ltd agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).

11. No Locked in Contract

  • At Houseproud Cleaning Pty Ltd, we are only as good as our last clean. The customer is not locked into any contracts with regards to regular cleaning services. At any time, the customer feels our services are slipping, they should information Houseproud Cleaning Pty Ltd or the Franchisee. Houseproud Cleaning Pty Ltd believe in good communication, so we can do everything in our power to keep the customer happy and relaxed when they walk into their home or office after a fresh Houseproud Cleaning Pty Ltd service.

** Please note that not all Houseproud Cleaning Pty Ltd Franchisees have the ability to process payment via credit card as at August 2022. This will change towards the end of 2022.

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